Privacy Policy

Introduction

Welcome to Classic Catering Ltd (“we”, “our”, or “us”). We value your trust and are committed to protecting your information. This Privacy Policy describes how we handle the information we collect when you visit our website, submit an inquiry, request a quote, or interact with us online.

We collect only the data necessary to provide quality service, ensure smooth communication, and improve your experience on our website. We never sell your data, and we always aim for transparency, security, and compliance with data protection regulations in Rwanda and internationally.

By using our website, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue using our website.

Information We Collect

We collect the following types of information when you use our website:

Personal Information

Personal information refers to details that can identify you directly or indirectly. When you contact us, fill out a quote request form, or subscribe to updates, we may collect:

• Your full name
• Email address and phone number
• Message details or inquiry content
• Event-related information (date, location, type)
• IP address and browser type for website functionality

Non-Personal Information

We also collect non-identifiable data automatically, such as:

• Browser type and version
• Device type and operating system
• Pages viewed and time spent on our site
• Traffic source (e.g., Google, social media)

This information helps us understand how visitors use our site and improve the overall user experience.

How We Use Information

We use collected information responsibly and only for purposes that benefit our customers and website visitors. We may use your information to:

• Respond to inquiries, quote requests, or feedback
• Process online catering inquiries and reservations
• Send confirmation messages or updates regarding your request
• Improve website design, functionality, and performance
• Analyze site usage trends and optimize our digital services
• Ensure legal compliance and prevent misuse of our systems

We only retain personal information for as long as necessary to fulfill the purposes for which it was collected.

Information Sharing

Classic Catering Ltd values confidentiality. We do not sell, rent, or trade user information. However, in limited circumstances, we may share data with:

• Service Providers: Third-party vendors who help with website hosting, analytics, or communication.
• Legal Authorities: If required to comply with legal obligations or government requests.
• Business Protection: To protect the rights, property, or safety of Classic Catering Ltd, its clients, or others.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance usability and analyze traffic patterns. Cookies help us remember your preferences and understand how visitors engage with our site.

We use both session cookies (temporary) and persistent cookies (stored longer) for:

• Saving quote form input temporarily
• Improving website navigation speed
• Measuring site traffic using Google Analytics
• Maintaining security and preventing spam

You may disable cookies through your browser settings, but some website functions may not operate properly as a result.

Data Security Measures

We apply technical and administrative safeguards to protect your personal data from unauthorized access, loss, or misuse. These include:

• Secure servers and encrypted communication
• Access control for authorized staff only
• Regular system maintenance and software updates
• Limited data retention and secure deletion protocols

Despite our best efforts, no digital platform is completely secure. If you believe your data has been compromised, please notify us immediately.

Children's Privacy

Classic Catering Ltd’s website is not directed toward children under 13. We do not knowingly collect personal data from minors. If we discover such data, it will be promptly deleted.

International Data Transfers

All website operations are managed in Rwanda. However, data processed by third-party providers (such as analytics or hosting) may be stored or handled in other countries. We ensure these providers maintain equivalent data protection standards.

Your Data Protection Rights

You have the right to control your data. Depending on your location and applicable laws, you may:

• Request a copy of personal data we hold about you
• Request correction or deletion of your information
• Withdraw consent to receive marketing emails
• Object to or limit processing of your data

To exercise these rights, please contact us using the details below. We may require identity verification for security purposes.

Updates to This Policy

Classic Catering Ltd may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically to stay informed.

Contact Information